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Agents of UGIS enjoy

• Dedicated team of underwriters
• Outstanding service
• Broad range of products
• Internet platform
• Prompt issue of documents

 
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Complaints

If you have a complaint about personal or commercial insurance, please contact us at the following address with your policy number or claims reference as appropriate;

Underwriting & General Insurance Services Ltd

Chase House
305 Chase Road
Southgate
London N14 6JS
Email: ugis@ugis.co.uk
Tel: 020 8920 7820

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Email: 
complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: 
www.Lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS  will be able to help if you are seeking resolution as a private individual or as a small business which employs fewer than 10 people and has a turnover that does not exceed 2m Euros, or as a charity or trust whose turnover or net assets respectively are less than £1 million, you may refer the matter to:

The Financial Ombudsman Service
Exchange Tower 
Harbour Exchange Square 
London E14 9SR 
t: 0845 080 1800
e: 
complaint.info@financial-ombudsman.org.uk

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for [coverholder] is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit http://ec.europa.eu/odr.

 

 

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